COREXPERT OPERATIONS CORPORATION

TERMS OF SERVICE

Last Updated: December 15, 2025

These Terms of Service (“Terms”) govern access to and use of the websites, platforms, portals, applications, dashboards, APIs, and related services (collectively, the “Platform”) operated by COREXPERT OPERATIONS CORPORATION, an Ontario corporation, also doing business as CXO or CXO Corporation (“CXO”, “we”, “us”, “our”).

Registered Office:
5063 North Service Road, Suite 100
Burlington, Ontario, L7L 5H6
Canada
📧 [email protected]

By accessing or using the Platform, creating an account, subscribing to services, or executing an order form, you (“Customer”, “you”) agree to be legally bound by these Terms and all policies referenced herein, including:

• Subscription & Billing Terms

• Privacy Policy

• Cookie Policy

• DMCA / Copyright Notice

• Accessibility Statement

If you do not agree, you must not use the Platform.

If you use the Platform on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity.

1. NATURE OF SERVICES

CXO provides, among other offerings:

1. IT, Digital Transformation, AI & Automation Consulting

2. Design, Implementation, and Integration of AI Systems

3. Subscription-Based AI Voice Agents, AI Automations, and AI Integrations, marketed as “AI Employees”

4. Usage-Based AI Services, including:

   • Voice call duration

   • LLM token usage

   • Computational complexity

   • Third-party AI model interactions

Services may be provided via:

• Managed environments

• Customer-connected systems (CRM, ERP, telephony, databases)

• Third-party platforms and APIs

No Services are provided unless governed by these Terms and an applicable Order Form, Subscription Plan, Statement of Work (SOW), or Master Services Agreement (MSA).

2. NO PROFESSIONAL OR REGULATED ADVICE

CXO does not provide legal, accounting, tax, medical, engineering, or regulated professional advice.

All AI outputs, recommendations, scripts, workflows, or responses generated by AI Employees:

• Are probabilistic

• May be inaccurate, incomplete, or inappropriate

• Must be reviewed and validated by qualified human professionals

CXO disclaims any liability arising from reliance on AI-generated outputs.

3. ACCOUNT REGISTRATION & SECURITY

• Customers must create an account to access the Platform.

• You are responsible for:

  • Maintaining confidentiality of credentials

  • All activity conducted under your account

• You must notify CXO immediately of unauthorized access.

CXO may suspend or terminate accounts for misuse, security risks, or legal violations.

4. CUSTOMER DATA, CONNECTED SYSTEMS & COMPLIANCE

4.1 Customer Data Ownership

You retain ownership of all data you input, upload, transmit, or connect (“Customer Data”).

4.2 Responsibility for Legal Compliance

Each Customer is solely responsible for compliance with all applicable laws in their jurisdiction, including but not limited to:

• Data protection and privacy laws (GDPR, UK GDPR, CCPA/CPRA, LGPD, PIPEDA, etc.)

• Employment, labor, and AI disclosure laws

• Call recording and consent laws

• Consumer protection laws

• Industry-specific regulations (health, finance, telecom, etc.)

CXO does not monitor Customer Data for legal compliance and makes no representation that the Platform complies with any specific jurisdictional law unless expressly stated in writing.

4.3 Connected Systems

If you connect CRMs, databases, phone systems, or third-party tools:

• You represent you have all necessary rights and consents

• You assume all risks related to data ingestion, processing, and outputs

5. THIRD-PARTY AI MODELS & TELEPHONY

CXO integrates and relies on third-party providers, including but not limited to:

• OpenAI (ChatGPT)

• Google Gemini

• Cloud telephony providers

• Speech-to-text / text-to-speech engines

CXO:

• Does not control these third-party systems

• Does not guarantee accuracy, availability, latency, or compliance

• Is not liable for outages, errors, hallucinations, or third-party policy changes

Use of such services is subject to the third parties’ terms.

6. ACCEPTABLE USE POLICY

You shall not use the Platform to:

• Violate laws or third-party rights

• Conduct surveillance or illegal monitoring

• Deploy AI for fraud, impersonation, harassment, or deception

• Generate unlawful, discriminatory, or harmful content

• Reverse engineer or replicate CXO systems

• Train competing AI models using CXO outputs or infrastructure

Violation may result in immediate suspension or termination.

7. INTELLECTUAL PROPERTY

All Platform software, architecture, workflows, AI orchestration logic, branding, and materials are owned by CXO or its licensors.

You receive a limited, non-exclusive, non-transferable, revocable license to use the Platform during your subscription term.

No rights are granted by implication.

8. CONFIDENTIALITY

Each party agrees to protect the other’s confidential information using reasonable safeguards.

AI prompts, configurations, and workflows are deemed CXO Confidential Information unless otherwise agreed.

9. DISCLAIMERS

THE PLATFORM, AI EMPLOYEES, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

CXO DISCLAIMS ALL WARRANTIES, INCLUDING:

• Accuracy

• Fitness for purpose

• Non-infringement

• Uptime or uninterrupted access

• Error-free AI outputs

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• CXO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

• TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO CXO IN THE THREE (3) MONTHS PRECEDING THE CLAIM

11. INDEMNIFICATION

You agree to indemnify and hold harmless CXO from claims arising from:

• Your data

• Your connected systems

• Your regulatory non-compliance

• Your misuse of AI outputs

12. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of Ontario, Canada, and applicable federal Canadian laws.

Courts of Toronto, Ontario shall have exclusive jurisdiction, unless CXO elects arbitration.

SCHEDULE A — SUBSCRIPTION & BILLING TERMS

1. Subscription Fees: Charged upfront (setup) and monthly.

2. Usage-Based Fees:

   • AI voice call duration

   • LLM token usage

   • Complexity of requests

3. Overages: Billed in arrears.

4. No Refunds: Except as required by law.

5. Price Changes: With reasonable notice.

6. Taxes: Customer responsible for all applicable taxes.

SCHEDULE B — COOKIE POLICY

CXO uses cookies for:

• Authentication

• Security

• Analytics

• Performance optimization

By using the Platform, you consent to cookies unless disabled via browser controls.

SCHEDULE C — DMCA / COPYRIGHT NOTICE

CXO respects intellectual property rights.

To submit a DMCA notice:
📧 [email protected]
Include:

• Identification of copyrighted work

• Infringing material

• Statement of good-faith belief

• Contact information

• Signature

SCHEDULE D — ACCESSIBILITY STATEMENT

CXO is committed to reasonable accessibility and strives to align with WCAG 2.1 AA standards where commercially feasible.

If you encounter accessibility issues, contact:
📧 [email protected]

SCHEDULE E — INDUSTRY-SPECIFIC DISCLAIMERS

• CXO is not a licensed engineering firm

• CXO does not provide legal, medical, or financial advice

• AI Employees do not replace licensed professionals

• Customer remains fully responsible for operational decisions

DATA PROCESSING ADDENDUM (DPA)

This DPA forms part of the Terms of Service.

1. ROLES

• Customer: Data Controller

• CXO: Data Processor

2. PROCESSING DETAILS

• Purpose: Provision of AI, automation, and voice services

• Nature: Hosting, processing, transmitting

• Duration: Subscription term

3. CUSTOMER OBLIGATIONS

Customer warrants it has:

• Lawful basis to process data

• Obtained all required consents

• Complied with local laws

4. CXO OBLIGATIONS

CXO shall:

• Process data only on instructions

• Maintain security measures

• Notify of data breaches as required

• Assist with data subject requests (to the extent commercially reasonable)

5. SUB-PROCESSORS

CXO may engage sub-processors (AI providers, cloud services). A current list is available upon request.

6. INTERNATIONAL TRANSFERS

Standard Contractual Clauses apply where required.

7. TERMINATION

Upon termination, CXO shall delete or return Customer Data unless legally required to retain it.