The Collections Desk That Scaled With the Book Was the Wrong One
Two lenders, one book size, two collections cost structures. Why a manual desk scales with headcount while an operated cadence holds cost flat as the book grows.
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agentic AI collections
5 insights
Your Worst Recoveries Are a Scheduling Problem, Not a Credit Problem
Alternative lenders lose 15 to 20% of recoverable AR to inconsistent follow-up, not bad credit. Why recovery is a timing problem, and how CXO closes the gap.
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The Litigation Clock Is Running. Your Collections Process May Be the Reason.
NY's FAIR Act expanded AG enforcement to MCA collection conduct. Here's what that means for your collections SOP and the cost of inconsistent follow-up.
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18% of the Portfolio Is Paying for Itself. The Collections Team Just Doesn't Know It.
Manual collections processes leave 15–20% of recoverable AR uncollected. Here is what structured agentic automation changes and why the gap is widening in 2026.
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The Recoverable AR You're Writing Off Is a Timing Failure, Not a Credit Failure
For alternative lenders, 15 to 20% of recoverable AR is lost to slow follow-up, not bad credit. See how contact timing drives recovery and how automated cadence closes the gap.
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More from CXO Insights
Selected writing from the practice.
The Collections Desk That Scaled With the Book Was the Wrong One
Two lenders, one book size, two collections cost structures. Why a manual desk scales with headcount while an operated cadence holds cost flat as the book grows.
View insight →Your Worst Recoveries Are a Scheduling Problem, Not a Credit Problem
Alternative lenders lose 15 to 20% of recoverable AR to inconsistent follow-up, not bad credit. Why recovery is a timing problem, and how CXO closes the gap.
View insight →The Litigation Clock Is Running. Your Collections Process May Be the Reason.
NY's FAIR Act expanded AG enforcement to MCA collection conduct. Here's what that means for your collections SOP and the cost of inconsistent follow-up.
View insight →Start with the process that costs you most.
A conversation first. A structured assessment when it earns one. Or see what a discovery finds before you book anything.
Book a discovery call → See what a discovery finds