billable utilization
3 insights

Billable Utilization Hit a Record Low in the Same Year AI Use Rose Forty Percent

Your Partners Bill 37% of Their Day. The Other 63% Is Where Your Margin Is Hiding.
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Operational intelligence for financial services firms and growing businesses putting agentic AI into production.
The Average Lawyer Bills 2.9 Hours of an Eight-Hour Day
Utilization across law firms averages 37 percent against a 70 percent benchmark for an effective firm. It climbs with headcount, which tells you exactly what the constraint is.
View insight →Billable Utilization Hit a Record Low in the Same Year AI Use Rose Forty Percent
Across 509 professional services organizations, billable utilization fell to 66.4 percent, the lowest on record, while revenue growth improved and generative AI reached 27.1 percent of projects.
View insight →Your Partners Bill 37% of Their Day. The Other 63% Is Where Your Margin Is Hiding.
Professional services firms bill about 37% of available time while roughly 14 non-billable hours a week per person quietly erode margin. Here is where the money hides and how to reclaim it without hiring.
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