Tag

cost to serve

2 insights

A grid of 100 squares with 66 filled in blue, showing that 66.4 percent of available consultant time is billable across 509 professional services organizations, the lowest level recorded.

Billable Utilization Hit a Record Low in the Same Year AI Use Rose Forty Percent

Across 509 professional services organizations, billable utilization fell to 66.4 percent, the lowest on record, while revenue growth improved and generative AI reached 27.1 percent of projects.
Professional Services OpsBusiness Case & ROI
View Insight
A rising curve showing how long it takes to double revenue at a given organic growth rate, marked at 7.0 percent where doubling takes 10.2 years, against 9.2 years at last year's 7.8 percent.

Top-100 Growth Rose to 12.8 Percent While Organic Growth Fell to 7

Total revenue growth at the top 100 accounting firms rose from 10.4 to 12.8 percent. Organic growth fell from 7.8 to 7.0. The entire acceleration was bought, and the benchmark moved with it.
Professional Services OpsBusiness Case & ROI
View Insight
Keep reading

More from CXO Insights

Operational intelligence for financial services firms and growing businesses putting agentic AI into production.

Ready to put agentic AI to work?

See where automation can take the manual, repetitive work off your team. Book a discovery call and we'll map the highest-impact processes in your operation.

Book a discovery call →