Tag

delivery capacity

2 insights

A grid of 100 squares with 66 filled in blue, showing that 66.4 percent of available consultant time is billable across 509 professional services organizations, the lowest level recorded.

Billable Utilization Hit a Record Low in the Same Year AI Use Rose Forty Percent

Across 509 professional services organizations, billable utilization fell to 66.4 percent, the lowest on record, while revenue growth improved and generative AI reached 27.1 percent of projects.
Professional Services OpsBusiness Case & ROI
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A line chart of the monthly services index across the twelve months to July 2026, holding above the 50 no-change line throughout and reading 54.1 in July, the twenty-fifth consecutive month of expansion.

Demand Has Not Been the Constraint for Twenty-Five Months. Delivery Capacity Has.

Services business activity jumped to 59.1 in July while the services employment index fell to 47.4. Demand keeps expanding and the payroll that delivers it keeps contracting.
Professional Services OpsBusiness Case & ROI
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