firm profitability
3 insights

Billable Utilization Fell to a 19-Year Low. The Top Firms Went the Other Way.

Your Partners Bill 37% of Their Day. The Other 63% Is Where Your Margin Is Hiding.
More from CXO Insights
Operational intelligence for financial services firms and growing businesses putting agentic AI into production.
Rate Strategy Stopped Being a Lever. Your Advantage Moved to the Cost of Delivery.
2026 rate data shows firms collect the same effective rate whether they discount hard or hold firm. Pricing power is neutral. The margin lever that still moves is the cost of delivery.
View insight →Billable Utilization Fell to a 19-Year Low. The Top Firms Went the Other Way.
Billable utilization fell to 66.4% in 2025, a 19-year low, in a year revenue and margins recovered. The gap between high performers and the rest is not software ownership. It is system integration.
View insight →Your Partners Bill 37% of Their Day. The Other 63% Is Where Your Margin Is Hiding.
Professional services firms bill about 37% of available time while roughly 14 non-billable hours a week per person quietly erode margin. Here is where the money hides and how to reclaim it without hiring.
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