Category

AI & Automation

15 insights · page 2 of 2

For every 100 companies that plan to run AI agents, about 11 actually operate them, shown as an 11 percent solid segment against an 89 percent planned-but-not-running segment.

Your Servicing Platform Will Ship You Agents This Year. That Is Not the Same as an Automated Operation.

By 2026, 40% of enterprise apps ship with AI agents built in. For alternative lenders, presence is not production: embedded agents optimize one system while the cross-system process stays manual.
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Grouped bar chart showing 42% of finance work is fully automatable and 19% is mostly automatable with current technology, a combined 61% ceiling reachable only at the function level.

Automating Tasks Is Not Automating a Function. Most Lenders Have Confused the Two.

Most lenders have automated tasks, not functions. The 2026 data shows why that gap keeps the cost in place, and what automating a full function actually requires.
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Stat panels showing 88% of services leaders trust AI outputs while 89% still verify them by hand

Your Firm Does Not Have an AI Problem. It Has a Data Problem AI Cannot Fix.

Services firms trust their AI outputs and re-check them by hand at the same time. The constraint is not the tool, it is fragmented data. Here is what actually moves the productivity gap.
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Bar chart showing 160% average ROI for firms with three or more AI use cases in production versus 40% for a single deployment

AI Is Not Killing the Billable Hour. It Is Exposing That You Were Never Selling Hours.

AI is not killing the billable hour. It is exposing that firms were pricing the input, not the outcome. Why margin now moves to the firms that redesign delivery before they touch the rate sheet.
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Bar chart showing 76% of finance leaders plan to invest in agentic AI in 2026 while only 6% report broad-scale implementation, illustrating the execution gap.

The Question Is Not Whether Your Agents Can Act. It Is Who Answers When They Do.

Agentic AI in lending is no longer a capability problem. Only 6% of finance leaders report broad-scale implementation, and governance is the barrier. Here is why accountability has to be designed in at build time.
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Visual showing the gap between companies using AI tools and companies that have redesigned workflows for autonomous agent execution

Your Org Chart Was Built to Coordinate Humans. That's Now a Competitive Liability.

78% of companies use AI. 80% report no earnings impact. The problem isn't the technology. It's the workflow structure AI is running inside
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Bar chart showing the gap between companies experimenting with AI agents and companies that have scaled agentic AI to measurable operational value

Only 10% of Companies Using AI Are Actually Changing Their Cost Structure

Nearly two-thirds of companies have tried AI agents. Fewer than 10% restructured their operations. Here's what the 10% actually did differently.
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