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client onboarding

2 insights

A labelled diagram of four stages in a borrower's path, marking the offer as the point where the total cost could be disclosed, against 60 percent of online lender borrowers reporting costs higher than expected and 32 percent at large banks.

Sixty Percent of Your Borrowers Were Surprised by the Cost. At Banks It Is Thirty-Two.

The same borrowers, the same market, a 28 point gap in whether the cost landed as expected. That difference is produced by process, which means it can be closed without touching price.
AI & Automation
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A line chart of the monthly services index across the twelve months to July 2026, holding above the 50 no-change line throughout and reading 54.1 in July, the twenty-fifth consecutive month of expansion.

Demand Has Not Been the Constraint for Twenty-Five Months. Delivery Capacity Has.

Services business activity jumped to 59.1 in July while the services employment index fell to 47.4. Demand keeps expanding and the payroll that delivers it keeps contracting.
Professional Services OpsBusiness Case & ROI
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