Specialty trade contractors

The job goes to whoever answers first. At 11pm that is nobody.

Electrical contractors first, with mechanical, HVAC and plumbing alongside. Commercial work where the backlog is solid and the margin is thin enough that every unbilled hour matters.

Book a discovery call →How it works

Where the hours go

Speed-to-lead decides the job before price does.

The emergency call at 11pm

A no-heat or no-power call goes to whoever picks up. Voicemail loses the job to the competitor whose phone was answered, regardless of who was better.

Progress billing and retainage that ages

Commercial work bills in stages and holds retainage until release. Chasing both is admin nobody has time for, so AR stretches on money already earned.

Scheduling and dispatch run on phone calls

Job details captured on paper, technicians assigned from memory, and utilization reporting assembled by hand at month end.

Hear it working

An after-hours emergency, triaged and dispatched inside the hour.

Scripted scenario, recorded end to end. The conversation is written; the handling is what a deployed agent does on a live call.

Specialty trades

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After-hours emergency / HVAC contractor

System triaged on the phone, a technician dispatched inside the hour, and confirmation sent before the call ended.

What the agent does

Captures equipment detail that changes the diagnosis“Carrier, roughly eight to nine years, that helps.”
Runs live diagnostic branching“Is the outdoor unit running at all? Can you hear the compressor or the fan outside?”
Dispatches against a real service window“I'm scheduling you for a service window between 8:30 and 9:30 PM, so within the next hour.”

What we engineer here

Answer, triage, dispatch, then chase the money.

Inbound call handling and triage

Equipment make and age captured, diagnostic questions asked, the likely fault narrowed before a technician leaves.

Dispatch and confirmation

Availability checked against the real schedule, a service window booked, and confirmation sent with technician details.

Progress billing and retainage follow-up

Structured follow-up on staged invoices and on retainage as release triggers come due.

Reporting

Technician utilization, job costing and AR aging assembled from live systems.

Your team, multiplied

The agent carries the volume. Your people carry the judgment.

The agent takes the call, runs the triage questions, captures the address and books the window. What it does not do is diagnose the fault or price the job. Your technician does that on site, arriving with the equipment details and symptoms already captured instead of starting from nothing.

That is the human in the loop. Not a person supervising every action, which would defeat the point. A person handling the small share of work where being human is the whole value: the conversation that closes, the client who is upset, the call that needs someone to read the room. How it works in detail.

Why move now

The advantage goes to whoever moves first.

Backlogs are solid and wages are rising, which means the constraint is not work, it is capacity to convert and bill it. A contractor who answers every call and collects on schedule grows without adding office headcount. One who does not is funding the same growth out of margin that is already thin.

Never lose another after-hours call.

One discovery call is enough to size what automating it would return.

Book a discovery call →