Insights
Selected writing from the practice.

AI Is Not Killing the Billable Hour. It Is Exposing That You Were Never Selling Hours.

The Question Is Not Whether Your Agents Can Act. It Is Who Answers When They Do.

The Litigation Clock Is Running. Your Collections Process May Be the Reason.

Contract Staffing Firms Hit a Capacity Wall at Scale. The Ones That Broke Through Automated the Back Office, Not the Sales Floor.

Specialty Finance Is About to Outgrow Its Own Back Office

Firms Collect Roughly the Same Per Hour Whether They Discount or Hold Firm. The Leak Is Downstream.

18% of the Portfolio Is Paying for Itself. The Collections Team Just Doesn't Know It.
More from CXO Insights
Selected writing from the practice.
All of the Growth in Paper Is in the Half That Has to Be Specified First
Paperboard containers added $1.99 billion of year-to-date shipments while the whole paper products sector added $1.85 billion. One subsector accounts for more than all the growth, and it is the one where every dollar arrives with a specification.
View insight →Equipment Finance Is Growing Fastest in the Segment Where Margin Is Set by Cost Per Deal
Small ticket new business volume is up 25.8 percent year to date against 11.3 percent for the industry overall. The segment growing fastest is the one whose economics are decided by processing cost and cycle time rather than by credit spread.
View insight →Your Selling Capacity Is Whatever Delivery Did Not Consume. That Is Why the Firm Oscillates.
In a professional services firm the person who sells is the person who delivers, so business development is a residual rather than a budget. The arithmetic of that residual explains a revenue cycle most firms blame on the market.
View insight →Start with the process that costs you most.
A conversation first. A structured assessment when it earns one. Or see what a discovery finds before you book anything.
Book a discovery call → See what a discovery finds