specialty finance
4 insights

The Collections Desk That Scaled With the Book Was the Wrong One

Your Worst Recoveries Are a Scheduling Problem, Not a Credit Problem

Off-the-Shelf Underwriting Was Built for W-2 Borrowers. You Don't Lend to Them.
More from CXO Insights
Operational intelligence for financial services firms and growing businesses putting agentic AI into production.
Every MCA Collections Contact Is Now a Compliance Record
Federal small-business lending data rules and roughly ten state disclosure laws have turned documented, consistent MCA collections into a compliance requirement, not just a recovery tactic.
View insight →The Collections Desk That Scaled With the Book Was the Wrong One
Two lenders, one book size, two collections cost structures. Why a manual desk scales with headcount while an operated cadence holds cost flat as the book grows.
View insight →Your Worst Recoveries Are a Scheduling Problem, Not a Credit Problem
Alternative lenders lose 15 to 20% of recoverable AR to inconsistent follow-up, not bad credit. Why recovery is a timing problem, and how CXO closes the gap.
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